A real engineer, one message away.
Website support built for dermatology practices. Named account engineer, live chat, priority phone, edit hours, staff training, and 24/7 emergency escalation — no tickets lost in a queue.
- 4821New provider bio + headshot on About pageDr. Caldwell · email · 18 min
- 4822Add Botox promo banner for Memorial DayFront desk · Lumen · chat · 9 min
- 4823Booking widget not loading on iPhone SafariDr. Vasquez · phone · 22 min
Six channels. One engineer. Zero phone trees.
Every request lands in the same tracked inbox with an SLA — whether it came in through chat, email, phone, or a 3am pager.
Live Chat
In-app chat, 9am–9pm ET, staffed by real engineers.
Direct Phone
Named line to your account engineer — no phone tree.
Priority Email
SLA-tracked inbox with response guarantees per plan.
Ticket Portal
Full history, screenshots, and status per request.
Video Walkthroughs
Screen-share sessions for training and complex edits.
Emergency Hotline
Site-down escalation to on-call engineer, 24/7.
From "change this word" to "our booking form is down."
Six categories of everyday work — the stuff a busy practice needs done today, not next sprint.
Content edits
Provider bios, service pages, blog posts, insurance lists — turned around in hours.
Small design tweaks
Banner swaps, seasonal promos, new sections, layout adjustments.
Staff training
Recorded walkthroughs and live sessions so your team can self-serve confidently.
Integration help
Booking widgets, EHR embeds, review platforms, analytics — configured and debugged.
HIPAA-aware guidance
Every form, tracker, and third-party script vetted for PHI safety before it ships.
Emergency response
Site down, form broken, booking failing — escalate to a named engineer, 24/7.
A workflow built for busy dermatology practices.
Meet your engineer
You get a named account engineer on day one — not a rotating support pool. They learn your site, your team, your vocabulary.
Request from anywhere
Chat, email, phone, portal, or a shared Slack channel. Every request lands in the same tracked inbox with an SLA.
Real humans, fast
Most edits ship within an hour. Bigger asks get a plan, an estimate, and a review before anything touches production.
Monthly check-in
A 30-minute call every month to review requests, roadmap, and anything on your mind — proactive, not reactive.
Pick a channel. See how fast we reply.
A realistic peek at a same-day support thread — from first message to deployed fix.
Human support at a predictable price.
Every plan is month-to-month with a named engineer. Cancel anytime.
- Named account engineer
- Email + ticket portal
- 2 hrs of edit work per month
- Business-hours support (9–6 ET)
- Monthly summary report
- Onboarding walkthrough call
- Everything in Starter
- Live chat + priority phone line
- 6 hrs of edit work per month
- Extended hours (9am–9pm ET)
- Quarterly training sessions
- Integration & analytics help
- 30-min monthly strategy session
- Everything in Professional
- 24/7 emergency hotline
- Shared Slack / Teams channel
- Unlimited* edit hours (fair use)
- Per-location request tracking
- Dedicated backup engineer
- Quarterly business review
Purpose-built for every dermatology model.
One direct line to a human who knows your site — no tickets lost in a queue.
Per-location edit tracking, shared inbox, one point of contact for every manager.
Family-facing content edits and parent-form updates handled with clinical care.
Referral portal changes and provider updates deployed the same business day.
Edits and updates for every dermatology service you offer.
From acne to vitiligo — we handle content refreshes, pricing changes, provider assignments, and schema updates on request.
Dermatologists who finally feel supported.
"I text one number, someone replies in a minute, the edit is live before lunch. That's it. That's the whole review."
"They trained my front desk on the CMS in one Zoom. Half our tickets disappeared overnight — but the ones we send are handled in 15 minutes."
"Six managers, six sets of edits, one inbox. My engineer knows every location by name. It feels like an in-house team without the payroll."
Answers about website support.
Maintenance keeps your site running — updates, backups, monitoring, security. Support is the human layer on top: a named engineer you can talk to, edit hours for content and design changes, training for your staff, and integration help. Most practices bundle both.
Any content, small-design, or configuration work: updating provider bios, adding a service page section, swapping a hero banner, fixing a broken booking embed, changing insurance lists, uploading before-and-afters, publishing a blog post. Larger design or feature work is scoped separately.
Live chat averages 42 seconds during business hours. Priority email is under 1 hour on Professional and Enterprise. Emergency site-down issues on Enterprise are escalated within 15 minutes, 24/7, to a named on-call engineer.
Yes — WordPress, Webflow, custom, and headless dermatology sites. We start with a paid technical audit so we inherit your site safely and know exactly what we're supporting.
Any team member you authorize. Most practices give access to the doctor, practice manager, and marketing lead. Every request is logged in the portal with a full audit trail.
Up to 50% of unused hours roll over one month. We'd rather you get the value than have to invent busywork — most clients use their hours and then some.
Month-to-month, cancel anytime. You keep all your content, code, credentials, and request history when you offboard.
Meet the engineer who'll answer your next message. Get a free quote.
We'll review your site, your team's edit patterns, and which plan (if any) actually fits — then send a written quote.
If you're evaluating support, see: proactive maintenance plans, hands-off website management, or frequently asked support questions.